Official Help Desk & App Store Support

How can we help you?

Find fast answers to common questions about LoquiLingua Speak and LoquiLingua Reader, or contact our support team directly.

Microphone & Speech

Troubleshoot iOS & Android voice recognition, permissions, and acoustic waveform coaching.

Offline Reader & Models

Guidance on loading local Gemma LLM models, EPUB/PDF imports, and Gutenberg library books.

Billing & Purchases

Restore prior App Store purchases, manage premium tier subscriptions, and account upgrades.

Frequently Asked Questions

How does the Shadowing speech technique work in LoquiLingua? +

Shadowing is an advanced language acquisition technique where you listen to native speech and repeat it simultaneously with minimal delay (around 200–300 milliseconds). In LoquiLingua, you listen to high-quality audio segments extracted from native conversations. When you repeat the phrase, our on-device acoustic recognition engine evaluates your cadence, pitch rhythm, and phoneme accuracy against the native benchmark.

Why does LoquiLingua Reader work completely offline? +

LoquiLingua Reader utilizes Google's on-device Gemma LLM runtime (via MediaPipe LLM Inference). Once initialized, all semantic comprehension, idiom detection, and sentence-contextual word breakdowns are computed directly by your smartphone's GPU/CPU. No text from your personal books is ever sent to the cloud, allowing you to read seamlessly on flights or in remote areas with zero internet connection.

How do I restore my purchases on a new iPhone or iPad? +

Open LoquiLingua on your new device, navigate to Settings > Subscription, and tap "Restore Purchases". As long as you are signed into the same Apple ID used to make the purchase, your premium benefits and lifetime credits will reactivate instantly.

The app is not detecting my microphone on iOS. What should I do? +

Go to your iPhone's Settings > Privacy & Security > Microphone, locate LoquiLingua in the list, and toggle the switch to ON. Also verify that Settings > Privacy & Security > Speech Recognition is granted for phonetic evaluation.

Can I import my own EPUB and PDF books into LoquiLingua Reader? +

Yes! Tap the "+" button in the Reader library to load any DRM-free EPUB or PDF from your device storage, iCloud Drive, or Google Drive. LoquiLingua Reader extracts the text, formats it for reading, and enables one-tap contextual AI insights for every word.

Contact Our Engineering & Support Team

Need personalized assistance or have a feature suggestion? Send us a message and our team at Nimetri will respond within 24–48 hours.

Direct Email: support@loquilingua.com Developer Entity: Nimetri (nimetri.com)